SG
Stefan G
1 reviews | Active since Mar 2023
13 Mar 2023, 13:07
Vodacom contract cancelation failure
I have been trying to cancel a contract from June 2022 to date that contract has not been canceled. Last week I spoke to roughly five different people in the cancelation department all making a promise that the contract has been canceled. As of today the contract has not yet been canceled.
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Vodacom's replyOfficial
13 Mar 2023, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply13 Mar 2023, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
SG
Stefan G's updateReviewer Update
24 Mar 2023, 07:00I'm still waiting for the call 11 days later and almost time to pay again for a service not being used again taking money for a contract that was supposed to be canceled in June 2022
SG
Stefan G's update24 Mar 2023, 07:00
Reviewer Update
I'm still waiting for the call 11 days later and almost time to pay again for a service not being used again taking money for a contract that was supposed to be canceled in June 2022