Vodacom Contract Cancelation

I have a contract with vodacom which expired in May. I have been phoning vodacom since April to cancel the contract and keep the number for pre paid. I have spoken with many different people including Joshua, Deline and Zama who all promised the contract was cancelled. I have spoken with more people including their team leaders to cancel who all promised the contract was cancelled and Vodacom was going to refund me the money debited from my banking account. However, this doesn't seem to stop and they're continuing debiting my account and the contract is still active. I have eventually managed to get a reference number. ***. I have complained numerous times with vodacom and no luck. I even went to the store. At the store they told me they don't do cancelations.

I'm am begging for assistance as I am struggling to cancel my contract. I cannot reverse the debit orders as they will show as unpaids and will affect my credit record as I plan to purchase a property soon.

Kind regards, Mlungisi Mathys

Sent from my Samsung Galaxy smartphone.