Vodacom contract cancelation attempts failed

I have bought two IPhones via Vodacom contract, I finished the contract, and I alerted Vodacom that since I'm done with the cellphones contract, please stop debiting me for airtime, I was told that can only be done online. I Called the Vodacom call center and contract cancelation even today I have still not got any help, and the contract was fully paid by August 2021, whenever I try to cancel I get contract upgrades. With the attmts to cancelation failed, I took the upgrade which I just said it was for short time until I'm able to cancel but never was never told that I cannot cancel the my contract anytime soon if I take the upgrade, now when I call for cancelation I'm told due to the cancelation done I can't cancel and the upgrade is with a different agency which is not with Vodacom therefore Vodacom can't assist me. I called the agency, they told me o can't cancel also due to the time lines I took the upgrade, I told them I was never told any rules and regulations around the cancelation period on this, so I want a cancelation, they said they will listen to the recordings and come back to me, never got any call around this ever since.

I Called Vodacom again as now the prices have also increased and I can't also afford the amount. I asked them to assist with can8amd explained I have been trying to cancel this since last year until today have not received any assisted and I cannot afford to pay for the airtime anymore, the agent said he will speak to his manager and month end February would be the last derbit order.

The month ended I was still debirtted till to date, the derbit orders never stopped, the cancelation was never done. I am tired of calling Vodacom and asking for ame thing a d not receive a. Y assistance, this is really affecting me, financially. I don't owe Vodacom and I don't want the airtime anymore, I want my phone to be prepaid can they stop taking my money. 😭😭😭Times are tough