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Andiswa D
1 reviews | Active since Sept 2025
05 Sept 2025, 10:15
Vodacom contract
They charge more than what my contract says I’m supposed to pay. They always add unknown fees every month that they can’t explain are for what. They tell you their increasing your data for no extra fee and then add a fee then you have to pay that fee and a cancellation fee then when you request for the consultant who told you to accept the increase of data they decline and say it will be a waste of time.
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Replies (1)Vodacom's replyOfficial
05 Sept 2025, 14:21Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2025, 14:21
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
