DN
Dustin N
1 reviews | Active since Feb 2023
01 Mar 2023, 00:05
Vodacom contract
Good day, I am having the worst experience with Vodacom and they are taking my money and I'm unable to do anything about it. I currently have 2 data contracts which i have cancelled, but they have not cancelled and is debiting my account. They have sold me a data contract which does not exist. I have contacted the after sales department and spoke to 2 agents. They advised me that it's canceled, but it was lies. Everytime I call them, I get no assistance. I even went to an outlet, and they told me they cannot help me because I took the contract over the phone. Please help me, my money is being debited out of my account every month. And I can't reverse it because it's more than R500.
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Replies (1)Vodacom's replyOfficial
01 Mar 2023, 06:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2023, 06:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
