EP
Elzet P
1 reviews | Active since Mar 2013
16 Mar 2021, 14:09
VODACOM - Contract but no signal
We are currently paying for wifi (contract), but our signal has been getting worse over the last 6 months. We are now at a place where we cannot connect at all. Our children are being homeschooled and need online services urgently.
The fault was escalated to the Network team on 10 February 2021 (reference number A2-OIU4-PB3S8) but nothing has been done to improve the signal in our area (Crestholme) and at our home.
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Vodacom's replyOfficial
17 Mar 2021, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2021, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team