NK
Nicole K
1 reviews | Active since May 2021
11 Jan 2022, 09:12
Vodacom Contract billing
I'm honestly disappointed with this service I took out a contract with vodacom online and was given a set amount as my monthly installment however they have subscribed me for other services I have not given consent to. I called too cancel it was advised to me that everything has been blocked and canceled today I get my bill and I'm still being charged for all the other the other services. I called in about twice to get it cancel but each month they still charge me me extra
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2022, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jan 2022, 12:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we can confirm that the subscription services are cancelled and blocked. We processed a credit for the charges and will reflect on your Vodacom account within 24 – 48 hours.
As discussed, we activated the out of bundle limit locks on your profile. Kindly also track and monitor usage via the Vodacom app or *135#.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we can confirm that the subscription services are cancelled and blocked. We processed a credit for the charges and will reflect on your Vodacom account within 24 – 48 hours.
As discussed, we activated the out of bundle limit locks on your profile. Kindly also track and monitor usage via the Vodacom app or *135#.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 12:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we can confirm that the subscription services are cancelled and blocked. We processed a credit for the charges and will reflect on your Vodacom account within 24 – 48 hours.
As discussed, we activated the out of bundle limit locks on your profile. Kindly also track and monitor usage via the Vodacom app or *135#.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we can confirm that the subscription services are cancelled and blocked. We processed a credit for the charges and will reflect on your Vodacom account within 24 – 48 hours.
As discussed, we activated the out of bundle limit locks on your profile. Kindly also track and monitor usage via the Vodacom app or *135#.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team