MN
Magdeline N

1 reviews | Active since Jun 2019

27 Jun 2019, 11:39

Vodacom contract bill

I received call from vodacom early January regardind the data contract,which they said its a router,but on delivery it was a sim data contract,I called them and tell them i dont want a sim I want a router please cancell the contract,the give me this number to call *** then I call them they said its cancelld and give me the Ref 1.***.

And every month vodacom will debit R235 and i will revers it and they will keep on calling me and I will tell them i have cancelled the contract but they are busy doing the same thing every month.

0
Replies (2)
Vodacom
Vodacom's reply27 Jun 2019, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 Jun 2019, 14:54
Official
Dear Magdeline, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards, 
Ashwin Abdurahman  Consumer Website Team(SA) 

Best regards,