1 reviews | Active since Feb 2023
Vodacom Contract
I received a mail to say that my contract is due for an upgrade. Upon calling the retentions department, they asked me not to cancel and offered me a deal which I have accepted and was told it would kick in on 01/12/2023. As of the said date, my cellphone has no network due to the agent putting me on a 100GB home internet l topup package which was not what was communicated over the telephone. This only works on a mdoem and certain modems. What I was promised was 500min + 150GB for R425. Due to this agent's incompetence and no knowledge about the products, I have lost ALOT of business in my store as I use my phone for business purposes. I am very disappointed as I have been a client with vodacom for over 20 years. The mistake was theirs, BUT they do not wish to correct it. I ask them to reverse what they did and none of them know how long the reversal will take. I am sure for a company which has been in business for so long, they should have people who can rectify ANY MISTAKE. They blame it on managers and say that no managers are working on weekends. This is not my problem. Should my business standstill, and my family shouldn't receive a provision because of Vodacom's managers who are not working a weekend. The back-office staff should be called in to rectify mistakes IMMEDIATELY if the fault is on their side. If I am not recuperated for the loss of business due to Vodacom's incompetence and the untrained staff, I am taking further action. If all your calls are recorder, why don't you go back and listen to what was said and who is in the wrong. I did not want to mention the agents name BUT I am going to because he is making it my fault when it is his. Thamsanqa Ngcoba from retentions needs to be disciplined for his mistakes made with me and I believe 100 others. I want my line working at the earliest and I want a package that will exceed my needs to make up for what they did to me. He does not even know when it can be fixed. If people working there do not know, how would I know? I AM UTTERLY DISGUSTED WITH THE SERVISE I RECEIVE AND NEVER GET A CALL BACK ABOUT PROGRESS. This is really frustrating and pathetic from you guys.
Your service is pathetic. I still to date have not received any call from anyone at Vodacom regarding the correction to my contract. I still do not have network. I still cannot make or receive calls. I am losing out on a lot of business because of your incompetence. If Vodacom cannot help me get my line up and running, can they at least cancel my contract effective immediately so that I can port to another network so that I can use my number soon.
I really cannot support my family as my living depends on the phone. Majority of my business is done on the phone. I want my phone working or else u do an immediate cancellation based on breach of contract. I did not apply for a home internet package and was promsied the 500 min talk time for R224. Please call me on *** as my cellphone is not working due to your lies and continuous stories that u make up.
You are the most pathetic group of people who have no way of treating your clients and every staff member at the retentions is trained to be bad to people. I wish to Gd that you people suffer for what you are doing to me and my family.
Your service is pathetic. I still to date have not received any call from anyone at Vodacom regarding the correction to my contract. I still do not have network. I still cannot make or receive calls. I am losing out on a lot of business because of your incompetence. If Vodacom cannot help me get my line up and running, can they at least cancel my contract effective immediately so that I can port to another network so that I can use my number soon.
I really cannot support my family as my living depends on the phone. Majority of my business is done on the phone. I want my phone working or else u do an immediate cancellation based on breach of contract. I did not apply for a home internet package and was promsied the 500 min talk time for R224. Please call me on *** as my cellphone is not working due to your lies and continuous stories that u make up.
You are the most pathetic group of people who have no way of treating your clients and every staff member at the retentions is trained to be bad to people. I wish to Gd that you people suffer for what you are doing to me and my family.
You people at vodacom are ******!!!!
1. You put me on a package I NEVER ACCPETED.
2. You charge me for it when the phone has no network!!!
3. You ***** my money for giving me nothing!!!
4. You don't want to fic the problem!!!
5. You continually LIE about it coming right!!!
You are just as bad as the south African government who ***** all the time...
Why don't you change your name to Eskom while you at it???
You people at vodacom are ******!!!!
1. You put me on a package I NEVER ACCPETED.
2. You charge me for it when the phone has no network!!!
3. You ***** my money for giving me nothing!!!
4. You don't want to fic the problem!!!
5. You continually LIE about it coming right!!!
You are just as bad as the south African government who ***** all the time...
Why don't you change your name to Eskom while you at it???