MB
Mark B

1 reviews | Active since Jan 2023

19 Aug 2026, 19:08

Vodacom contract

Do not take the contract option. It is far better to pay as you go as it gives you the freedom to change as your circumstances change. As I required more data I was unable to increase the amount without an onerous supply of paperwork. Note the initial contract was updated over the phone on the recommendation and advice of a vodacom business consultant. There is no warning that your communication will be cut off and I was unable to accesses the bank to purchase a data bundle. When you call to rectify you are treated like an idiot by an AI robot and can get nothing right. If you sign a debit order you cannot stop it. Vodacom is an example of poor service and I will never sign a contract with them again. Remain free to swop and change between service providers. There are constantly promotional deals available which you cannot avail of if you have a contract.

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2026, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team