Vodacom Contract approved on conditions

I have been with Vodacom since 2012 and Settled all my contracts in full and final when I was retrenched in 2019 February, I have recently app**** for a contract at Vodacom again and was told that my contract was approved based on condition and that I only qualify for a sim only deal , due to negative feedback from ITC , yet I don't have any negative comments and on my profile, this to me is quite strange, Vodacom also never updated my profile from active to settled, I had to call in and discovered that this was also a blockage on my profile and thus was the barrier for my profile to be created and my qualify for a contract, thus this is not sorted , yet I only qualify for a sim only deal which I don't want and cannot understand the logic behind that at all, can I have a experience manager of the sales devision please contact me with regards to the above, Hope to hear from you soon.