Vodacom contract application - pathetic service

I app**** for a Vodacom contract at the Laudium store on the 20th of February with all the relevant documentation, requesting a port of an existing number. <br> <br> It took about a MONTH to approve. During that time the handset that I requested went out of stock.<br> Another one was offered to me, but then that one was out of stock too. After a few visits, I had to<br> show the 'consultant' what was available, and at what price. I finally settled on an Alcatel handset<br> that was on promotion.<br> <br> I was offered a lower spec device that was in stock but insisted on getting the device that I had<br> chosen.<br> <br> A WEEK after that, and numerous phone calls and another visit later, I have the device,<br> and a sim with my requested number. However, the line is on prepaid, not contract.<br> At this point I have no airtime and cannot use the line.<br> <br> I have been trying to get hold of the consultant. Nobody in store can or wants to help me.<br> The consultant and manager are not taking my calls and I have received no reply<br> to my emails.<br> <br> How difficult is it to process a contract application once you have all the documentation?<br> If a client wants a specific device, is it normal to keep changing what they will receive?<br> <br> PLEASE HELP!!