EP
Evelyn P

1 reviews | Active since Apr 2020

15 Apr 2020, 17:18

Vodacom- contract and subscription ***** WASP billing

Due to the Covid 19 Lockdown with extra time on my hands and looking to see where I can reduce expenses, I discovered with absolute horror that on my 6 Vodacom contracts (my own personal, husbands and 2 kids contracts as well as 2 x business contracts) that there were numerous WASP - subsciptions- content subscriptions that I have been billed at daily rates ranging from R5, R7 and R20 per day, all in all roughly R2500 per month being secretly billed and debited from my bank account for absolute ****! I am furious, having recently done the SMS - cancel all subscriptions on all my accounts I was pretty sure that nothing had slipped by me! this is happening to everyone and if you search any of the social media platforms you will see this is nothing new! we certainly have never, and will never subscribe to Express mobile, Joyous content, Uchater, Express content, MobQuizz, SencingZA, Tapgamez, Crushtone, mywai, Portco, djON, Tonezone- I feel violated and this is simply *****, I want my money back, All of it!

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2020, 17:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team