1 reviews | Active since Mar 2009
Vodacom : Contract And Service Problems
Dear Hello Peter,<br> <br> Vodacom has sold me a new 1024MB contract which included a Samsung Tablet and a cash amount that could be used for children's education. See my earlier report dated 10 March 2015 in this regard. I tried in vain to cancel the contract because I was not happy with the services that I received from Vodacom. They charge a 70 percent cancellation fee on what is left of the contract. I accepted the contract against my will.<br> I then started to receive phone calls directed to the telephone number given to me by Vodacom. The callers were speaking in Zulu and could not converse in English. I gathered that they wanted to speak to the previous holder of the sim card and phone number. I also started to receive messages in writing and by phone from various debt collectors.This freaks me out as I am now seen as the owner of the applicable telephone number and may be held responsible for these debts. I may also perhaps be contacted rday and night by people who are looking for their money. This is totally unacceptable. I requested Vodacom to change my phone number. Vodacom contacted me today and said they will only change the phone number if I amend the contract. Excuse me?!!
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
