RD
Rachel D

1 reviews | Active since Jun 2018

05 Jun 2018, 07:37

Vodacom contract amounts increased!!!!

Vodacom increased my contracts with R100 According to Vodacom they can increase any contract, so why must you sign a contract? They had never told me that they can do it. So it is a unilateral change of any Vodacom contract. I had also loaded my telephone with R80 for international calls. There were still SMS'e, minutes and Data on my telephone. The next day there was 35 cent of from the R80. Nobody at Vodacom could explain it or could give me a reason for that. It seems as if Vodacom is looking for any way to take your money

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Replies (1)
Vodacom
Vodacom's reply05 Jun 2018, 07:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team