Vodacom contract amendment without consent

Good day Vodacom, I am still waiting for a response and resolution from your team. It’s now the 3rd day without clarity on the fair usage policy introduced by you. Three staff members gave conflicting start dates. Even your staff is not clear about this FUP. I was never informed of this suddenly I ran out of voice minutes. I have been in red premium contract for eight year. (Termed limitless by you) suddenly the contract that I renewed in December 2019 has changed without a notification. This is unacceptable and unprofessional. Yesterday they informed me that I will receive 500minutes while you guys are resolving the matter. When did my contract suddenly has a limit of 6500 minutes. #i spoke to the following people since Wednesday: 1. Alphios confused about limitless 2. Motshidisi who promised 200 minutes 3. Xabu supervisor who promised 500 minutes 4. Francis who called twice and never came to me, he was trying to distract me with 500 minutes story.

1,3, 4 have not come back to me.

I received 80 minutes and it’s finished in one day today. Network is poor lately including call with your Vodacom staff..

When can you respond and act appropriately?