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Mziyanda M
1 reviews | Active since May 2020
11 May 2020, 14:14
Vodacom Contract Airtime disappearing
Hellopetter I have a contract with Vodacom for over 7 years now. I have been avoiding something that keeps consuming my airtime by quickly trying to change the airtime to DATA as soon as they load it on the 1st of each month.
After reading an article last week about airtime that dissapears, I have found that there are active subscription I have no idea about.
It has been consuming my airtime for 5 years now. How can I take this issue further because I have been paying for a contract even though I was getting less the aritime I pay for due to the fact that it is being deducted everyday by these things I have no idea of.
My number is ***
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Vodacom's replyOfficial
11 May 2020, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2020, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 May 2020, 12:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply14 May 2020, 12:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team