JB
Jacobus B

1 reviews | Active since Aug 2014

18 May 2023, 09:10

Vodacom Contract *****

A 12 month FTTH contract was signed but when trying to cancel after the 12 months they stated that it is in fact a 24 month contract which was not agreed on or signed. They are trying to strong arm us into believing that this is in fact a 24 month contract.

This is ***** and the signed agreement has been shown to them but they refuse to honor it.

They also refuse all further communication via email and phone.

0
Replies (1)
Vodacom
Vodacom's reply18 May 2023, 11:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team