JB
Jacobus B
1 reviews | Active since Aug 2014
18 May 2023, 09:10
Vodacom Contract *****
A 12 month FTTH contract was signed but when trying to cancel after the 12 months they stated that it is in fact a 24 month contract which was not agreed on or signed. They are trying to strong arm us into believing that this is in fact a 24 month contract.
This is ***** and the signed agreement has been shown to them but they refuse to honor it.
They also refuse all further communication via email and phone.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
18 May 2023, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2023, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
