TR
Tebogo R

1 reviews | Active since Jun 2019

23 Mar 2022, 14:22

Vodacom Contract (Active but I don't have contract with Vodacom)

Hi My name is Tebogo Ratshidi I am a concerned citizen, today I am writing with regret and disappointment with the POPI act and our law.

I received a call today that I owe Vodacom R11 000 for an account I did not open and yet Vodacom cannot provide me with the account details so I can open a ********** activity case. 3-2 months back I wrote on this ********** and still today not resolved

Vodacom is sending debit Order and deducting money from my FNB account, I don't have any contract with them, I never accepted agreements/ been in a contract agreement with any consultants regarding a contract, can they Cancel the Debit Order Ref: Vodacom I839841 Deduction Amount: R104.50 With Service Fee: R19:00 Can all this money be reversed and provide me with proof of contract My Contact Details Full Names: Tebogo Ratshidi My Email: ***

0
Replies (2)
Vodacom
Vodacom's reply23 Mar 2022, 14:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TR
Tebogo R's update25 Mar 2022, 11:56
Reviewer Update
Hi @Vodacom,

I have not received any contact from you/the team, I thought I should write back. This is the demand letter i received and I don't have any contract with Vodacom.

Can you check and verify as to Where, which consultant created the account and When this account was open I shared details below.

Account Number: 9I***
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