CT
Christiaan T

1 reviews | Active since Feb 2022

12 Feb 2022, 11:53

Vodacom Contract Activation without my Consent.

Received an email on 9th of February 2022 stating that a application was accepted for a 1 gig contract (i did not apply for a new data contract) the dealer was - Lifescycle Management (VODDIR)-VCCIS and the agent is Ci_GiGAP001. the next day the 10th of February 2022 i received a mail with a new activation quotation for the contract (which i did not app**** for) i send this to our local vodacom shop that i deal with for the past 12 years (stating that i am not interested in this contract and that it must be stop). i did not sign any contacts nor did i spoke to any vodocom sales agent regarding a new 1gig contract. on the 11th of February 2022 i received a sms fron my bank stating that vodacom has debited my account with the initiation fee for the 1 gig contract (with out my consent). This is pure ***** in my eyes, if the can initiate a 1gig contract without my consent, what is stopping them from from initiating a contract for a much larger sum of money. this will be take further than just HelloPeter.

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2022, 19:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CT
Christiaan T's update23 Feb 2022, 12:35
Reviewer Update
Thank you Vodacom for replying and for sorting this.
Now i have to wait 7 to 14 days for my money to be paid back which where deducted from my account. I also would like to know what happened to the person that created the account with out my consent. To date no one could tell me how this happened, nor do they want to give me the information requested when i spoke to their sales persons, they only said that they will give it through to their manager, who will handle it.
Thank you Vodacom. We will start to to cancel our contracts as their due dates come up.