Vodacom contract activation

Vodacom's *** call centre service is ********. You hold forever and no one is attending to your call. The next thing when one of their staff is calling you and you complain, she simply tells you that they are busy. Is that a good or reasonable excuse. No, it's not. This is just ********. Vodacom should just employ more staff for their call centre to be able to deal with their large volumes of calls and attend to their queries efficiently just like Multichoice. If Multichoice was a Telecommunication company, they were going to take this business. All the current staff including their managers must be fired.