TM
Tshiamo M

1 reviews | Active since Jul 2023

19 Jul 2023, 20:32

Vodacom contract

10G has been added to my contract and I have been calling since April to get this resolved because the amount has went up. I was assured by one of the consultants that this wouldn’t happen via email and telephonically and it is July and the amount and data’s keep being debited and allocated. I’ve went to different branches numerous times and was told I just have to call and it will be resolved. I’m really not happy with this because I thought this service provider would be better thaN the previous one.

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2023, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team