Vodacom Contract

O where do I start On 21.07.2019 I went into the branch to apply for a top up contract : one contract 2 phones then will receive airtime on the one phone. The consultant adviced that the phones in that package is no good and suggested 2 phone contracts So I was approved only for one phone with top up The other one declined cause its a new "contract" I told him I wanted to keep my old number would that be a problem for the airtime teansfer NO he said Once a month just put the new sim into a phone do an airtime transfer then you will receive your airtime BULL BULL BULL Its been the 3rd time that I have paid for the contract 3rd time I can't get the airtime cause the sim has to be active So now I sit with almost R600 worth of airtime and a ****y phone that I pay for and can't use