MM
Masingita M
1 reviews | Active since Sept 2020
01 Dec 2021, 23:17
Vodacom Contract
Last year June I took a contract 24 months with Vodacom which the contract must expire in June 2022, yesterday I called Vodacom to check if it is possible to settle my account, to my surprise I was told that my contract will end on October 2022, which I don't understand as it will be 28 months I asked the Consultant to check and she couldn't give me a proper answer. She advised that she has logged query and I will get sms with reference number however I'm still waiting. I'm not sure if this is what vodacom treats their loyal customers as I've been a loyal customer of vodacom since 2002 and they will push me to port my number.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
02 Dec 2021, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2021, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
