RH
ROMY H
1 reviews | Active since Apr 2019
02 Feb 2021, 17:21
Vodacom contract
Day 5 of waiting for a refund that I was promised.... I’ve sent bank statements, account details. And nothing. This is the second time I’ve been doubled billed for my contract account. And the second time I’m having to write a review about it because it seems that having a negative review is the only way to get customer service from you guys. Honestly it’s just sad that you have to say something negative before something gets done. But I’ll wait... as always.
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Replies (2)
Vodacom's replyOfficial
02 Feb 2021, 21:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 21:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RH
ROMY H's updateReviewer Update
04 Feb 2021, 11:34Day 6 with no REFUND, NO PHONE CALL, NO EMAIL... NOTHING IN REGARDS OF MY REFUND
I feel like you guys just don’t understand the severity of a customer’s complaints. I now cannot fulfill my responsibilities because you took money you shouldn’t have taken.
What do I do now?
This is disgusting and I think it’s pathetic that I haven’t heard anything from any of you people, when I call you don’t answer, or I get left on hold.
If this doesn’t get rectified, I will cancel and I most definitely will be making it known how you guys actually operate!
People pay so much money to get treated like this? Sis ????????????????
I feel like you guys just don’t understand the severity of a customer’s complaints. I now cannot fulfill my responsibilities because you took money you shouldn’t have taken.
What do I do now?
This is disgusting and I think it’s pathetic that I haven’t heard anything from any of you people, when I call you don’t answer, or I get left on hold.
If this doesn’t get rectified, I will cancel and I most definitely will be making it known how you guys actually operate!
People pay so much money to get treated like this? Sis ????????????????
RH
ROMY H's update04 Feb 2021, 11:34
Reviewer Update
Day 6 with no REFUND, NO PHONE CALL, NO EMAIL... NOTHING IN REGARDS OF MY REFUND
I feel like you guys just don’t understand the severity of a customer’s complaints. I now cannot fulfill my responsibilities because you took money you shouldn’t have taken.
What do I do now?
This is disgusting and I think it’s pathetic that I haven’t heard anything from any of you people, when I call you don’t answer, or I get left on hold.
If this doesn’t get rectified, I will cancel and I most definitely will be making it known how you guys actually operate!
People pay so much money to get treated like this? Sis ????????????????
I feel like you guys just don’t understand the severity of a customer’s complaints. I now cannot fulfill my responsibilities because you took money you shouldn’t have taken.
What do I do now?
This is disgusting and I think it’s pathetic that I haven’t heard anything from any of you people, when I call you don’t answer, or I get left on hold.
If this doesn’t get rectified, I will cancel and I most definitely will be making it known how you guys actually operate!
People pay so much money to get treated like this? Sis ????????????????