Vodacom contract a nightmare. STAY AWAY!!!

On the 26/02/20 my husband found out that vodacom had been debiting his account for a contract that had expired in November 2019 without his consent after he reviewed his credit report upon wishing to acquire an asset. He duly contacted vodacom who then said they had not received a cancellation request from him, but how, when he had initially signed a contract for 24months only & there was no such condition stated to him verbally or contractually let alone him being notified by any means when the contract was renewed sans his consent by vodacom. On the day he then requested that the contract be cancelled. I am appalled to even write out that to this day that contract is still in place, vodacom is still **********ly deducting money from his bank account. To cut the matter short, he has called vodacom an endless number of times the last 2 being last week Tuesday (07/04/20), where he spoke to a male consultant who said he would receive proof of cancellation & credit confirmation on his email after 48hrs but as you guessed there was no such delivered by vodacom. This morning he once again app**** his resources, contacted vodacom & asked them why they had not followed up on their commitment to settle this once & for all as promised, he spoke to a consultant by the name of Andile Baloyi who again gave him a load of gibberish about why the cancellation had not gone through last week & again foolishly promised that if he gave them 48hrs they would settle this. He also turned around & said the cancellation had gone through immediately, it was just the credit that he had to wait for. When my husband then asked for proof of cancellation he spun his story & said they don’t provide proof of cancellation they can only give him a reference no. WOW! In all honesty, we don’t understand how many 48hrs vodacom needs in this lifetime to resolve a cancellation request logged on the 26/02/20 after their ***** of renewing without consent or notification of such. We are truly at our wits end as we have been vodacom contract customers for more than 5 years & still have 2 other contract accounts that are active with them for the next 24 months that we will be cancelling by the end of this month, trust, because we cannot tolerate being taken advantage of by them any longer. Stay away if you know what’s good for u.