KL
Krestina L

1 reviews | Active since Oct 2024

02 Aug 2025, 07:24

VODACOM CONTRACT ****

I'm extremely frustrated with Vodacom South Africa's customer service. Despite numerous attempts to cancel my contract since May 2025, nothing has been done. I've made multiple calls and visited the Midrand store , but the issue remains unresolved. The agents seem helpful, but their actions don't match their words. Due to the lack of progress, I've stopped the debit orders, which may impact my credit profile. I'm meeting with my lawyer to explore further action. The treatment I've received is unacceptable, and I hope my experience serves as a warning to others.

****‼️‼️‼️ **** ‼️‼️‼️

0
Replies (1)
Vodacom
Vodacom's reply02 Aug 2025, 08:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team