wM
wonder M
1 reviews | Active since Oct 2016
04 Mar 2021, 13:13
Vodacom Contract
Cancelling your vodacom contract is a nightmare, I was told to call *** to cancel my contract of which I did and I was told it takes 24 to 48 hours. On Wednesday I did a follow up I was told the guy who was helping me did not complete my request they will ask him to call me. I called again on Thursday I was told the very same story and no one is giving me the answer, all they say ''I have escalated the problem to the guy who helped you first". My contract is expiring this month and I do not want it anymore and I will be paying for an unwanted product.
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Vodacom's replyOfficial
04 Mar 2021, 16:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2021, 16:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
wM
wonder M's updateReviewer Update
08 Mar 2021, 10:58Today is Monday the 8th no call from Vodacom and they promised on the 4th that a consultant will make contact with me in due course.
wM
wonder M's update08 Mar 2021, 10:58
Reviewer Update
Today is Monday the 8th no call from Vodacom and they promised on the 4th that a consultant will make contact with me in due course.