BR
BOITUMELO R

1 reviews | Active since Jan 2013

26 Jun 2023, 16:08

Vodacom contract ****

I have been asking vodacom to know when my contract ends as I believe my contract ended in April but you keep invoicing me. I asked in March as I wanted to pay and cancel future contract but you have not responded to my emails. Now I see am being billed for may and June. Which I can't even use the airtime am billed for because the account is blocked. I spoke to customer care on Twitter and am told to call customer care using a vodacom phone sim, which they blocked. So how the hell am I supposed to contact them because I will not use my airtime. Twitter customer care can send correspondence that I wanted to cancel the contract. Vodacom just wants to **** me further. I refuse to pay for the airtime I ddnt use. I ddnt even use the February, March and April one.

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Replies (1)
Vodacom
Vodacom's reply27 Jun 2023, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team