1 reviews | Active since Mar 2024
Vodacom contract
Yho yho yho this network provider is just nonsense! I had a 2 year contract with Vodacom which was supposed to end last year Oct,me not knowing that you have to call and cancel the contract before the last payment i found myself owing 4 months.My account was then handed over to MBD,i made arrangements with them to pay the amount over 4 months,to my surprise my number was deactivated in June because of non payment ,been going back and forth with Vodacom that says my May payment wasnt showing on their side and MBD saying they did receive the debit order. Theres no department i did not call/email within the 7 days after my number was deactivated but the matter was only resolved around Aug/Sep,thats when Vodacom received an update on my account from MBD.But guess what,im being told that i wont be able to get my number back,but whose fault was it? I made payments as promised in time but my number still got deactivated.Haibo Vodacom! Never again will i use any of ur services and i sure as hell will not recommend anyone to do so
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Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
