1 reviews | Active since Jun 2019
Vodacom contract 60 days wait for an issue from their side.
I tried to apply for a data contract on my account. I was declined, without any reason. After a lot of calls to call centers, I was told that I was only allowed one contract on my account. I was then told to contact the accounts department to solve the issue. After about another 10 calls, the issue was apparently fixed without me doing anything. I called the call centers back a few days later to find out if the issue was resolved. They told me the same stories as before and that a lady from the accounts department was going to phone me back. I am still waiting for L to phone me.. A few days later, I phoned again and they told me that they don't see anything wrong with my account. I was told that I have the maximum level Account, and I am allowed the maximum number of contracts. I tried to apply again and I was declined and told to wait 60 days before re-applying. Why should I have to wait 60 days if the issue wasn't on my side, but from Vodacom's side??
What happens if I re-apply after 60 days and I get the same error? I think this is pathetic. I think it will be better if I just go to MTN..
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the Sales Team who advised accordingly. Regrettably you will need to give it 60 days before you can re-apply again.
That is exactly my problem. Why do I need to wait 60 days, if the issue was created on your side?!
What a level of service????????
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the Sales Team who advised accordingly. Regrettably you will need to give it 60 days before you can re-apply again.
That is exactly my problem. Why do I need to wait 60 days, if the issue was created on your side?!
What a level of service????????
