LN
Lindokuhle N
1 reviews | Active since Aug 2020
05 Apr 2026, 20:58
Vodacom contract
I have a contract with Vodacom. On the 05 of march 2026 I paid my monthly contract as per usual via Absa ATM, I made a mistake of putting my surname in the reference. Its been a month now Vodacom said they cannot trace the payment that I made even after they requested me to send them the proof of payment which i did. And now I got an sms saying that I should pay double for this month. And as we speak my phone has been deactivated I cannot use my data or connect with my other router.
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Replies (2)
Vodacom's replyOfficial
06 Apr 2026, 07:58 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2026, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LN
Lindokuhle N's updateReviewer Update
10 Apr 2026, 07:38Hi vodacom
I have bern waiting for the consultant to call me back regarding my complain as per your mention above, still nobody has call me. On the 8th of April I did make a payment of the money that was needed from me but still my phone is been blocked till today, I did call vodacom to find when are they going to activate my phone as the payment it is reflecting this time around, the lady that I spoke too wanted me to send the proof of payment for the month of March which I did, and I haven't got any feedback till today and my phone is still not activated. Can you please advice.
I have bern waiting for the consultant to call me back regarding my complain as per your mention above, still nobody has call me. On the 8th of April I did make a payment of the money that was needed from me but still my phone is been blocked till today, I did call vodacom to find when are they going to activate my phone as the payment it is reflecting this time around, the lady that I spoke too wanted me to send the proof of payment for the month of March which I did, and I haven't got any feedback till today and my phone is still not activated. Can you please advice.
LN
Lindokuhle N's update10 Apr 2026, 07:38
Reviewer Update
Hi vodacom
I have bern waiting for the consultant to call me back regarding my complain as per your mention above, still nobody has call me. On the 8th of April I did make a payment of the money that was needed from me but still my phone is been blocked till today, I did call vodacom to find when are they going to activate my phone as the payment it is reflecting this time around, the lady that I spoke too wanted me to send the proof of payment for the month of March which I did, and I haven't got any feedback till today and my phone is still not activated. Can you please advice.
I have bern waiting for the consultant to call me back regarding my complain as per your mention above, still nobody has call me. On the 8th of April I did make a payment of the money that was needed from me but still my phone is been blocked till today, I did call vodacom to find when are they going to activate my phone as the payment it is reflecting this time around, the lady that I spoke too wanted me to send the proof of payment for the month of March which I did, and I haven't got any feedback till today and my phone is still not activated. Can you please advice.