Vodacom contract

I'm extremely disappointed in the service I've received, especially considering my long-standing relationship with Vodacom. Last month, I called to cancel one of my contract numbers (my daughter's line) on May 21st, and a consultant assured me it was cancelled. However, upon checking my invoice, I discovered not only was it not cancelled, but the consultant had also upgraded the service without my consent.

When I called today to rectify the issue, I was told to cancel the service tomorrow and serve a 30-day notice period, meaning I'll be charged for July and August. This seems unfair, as I believed the contract was cancelled on May 21st, and May to June would have been my last month.

As a loyal customer, I feel taken advantage of. I'm questioning the training of your consultants, who seem to prioritize company gains over customer satisfaction. I'm likely to lose trust in Vodacom entirely once my remaining contracts expire.

I request that you investigate this matter using the recorded calls. It's essential to resolve this issue and demonstrate a commitment to customer service.

Sincerely [Z Hlatshwayo ]