1 reviews | Active since Dec 2011
Vodacom Contract
I have taken a contract in 2017 when I was unemployed with Vodacom and unfortunately was unable to pay for it from the end of November 2018.
I then agreed with Vodacom to change my number to prepaid which was done in November 2018. I received a couple of calls for me to make an arrangement of R600 monthly which I could not afford. Thereafter I made a new arrangement to pay R200 on the 10/04/2019 till I can be able to afford the total debt of R4200, which they agreed. By the time I made the arrangement my phone was soft locked and the person promised that if I make the payments to the agreed amount they will pen the line and will continue to be on prepaid.
On Friday the 12/04/2019 all my numbers linked to my name where deleted from the system and when I called on was told I owe them R7400 and there is nothing they can do til I part that amount.
I have been using this number for over 15 years and it is the number where I will be contacted on where I seek employment and for the odd jobs I do. Since this had been done I am losing the small minutes I make and I am very inconvenienced.
How do they expect me to repay them while I am unable to work?
Your assistance to reinstate all my numbers back will be appreciated and I have 3 contact numbers deleted from the system.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the number goes straight to voicemail. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim) for assistance with your payment arrangement.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the number goes straight to voicemail. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim) for assistance with your payment arrangement.
Regards,
Vodacom Consumer Website Team
Best regards,
