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Colin S

1 reviews | Active since Apr 2018

06 Jul 2018, 11:04

Vodacom Contract

I signed a 24 month contract in April 2018. Two months later, July 1st, my contract reflects 0 minutes and 0 data. I logged my call, Ref. #1- ********** ********** . I called this morning for a follow up and I get transferred from one department to the next, from accounts to upgrades to a shop, no one seems to able to assist me. Please help.

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Replies (3)
Vodacom
Vodacom's reply06 Jul 2018, 11:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Jul 2018, 13:11
Official

Good day Colin ,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,

CS
Colin S's update06 Jul 2018, 14:48
Reviewer Update
Thank you Hellopeter, Why can't Vodacom employ and train people that can solve an issue within the same time it took you to resolve.