JT
Jabu T

1 reviews | Active since Oct 2021

19 Apr 2022, 16:16

Vodacom contract

Can Vodacom stop *********** people, I have a serious problem with Vodacom contracts I***-2 this contract expired July 2021 and it's been over four months now trying to cancell but they don't wanna allow me to cancell even went to one of their branches in Hydepark & told me that Vodacom doesn't want people to cancell contracts so we need to call *** not *** that number you call the whole day with no help, so I decided to reverse my cash and Vodacom suspended services but i am still receiving the bills and now they claiming that I owe them over R2000.00 but they don't wanna cancell the contract, can someone please help me with ombudsman number because Vodacom is taking advantage of poor South Africans it's Covid 19 struggle we can afford them but they denying us to cancell that's unfair, I was told to call accounts regarding the bill & account keep on sending me to Voda cancelation and I am not getting any help.

Kind regards Jabu Thwala

0
Replies (1)
Vodacom
Vodacom's reply20 Apr 2022, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team