1 reviews | Active since Jul 2017
VODACOM CONTRACT
<p>I had three different contracts with VODACOM since 2012 and i've always been paying my subscription via debit order without any hassle, i have renewed two of the contracts in the time past with any problem, but my ordeal started when i refused to renew the third one , i choosed to cancelled it entirely and immediately VODACOM changed my debit order date without my consent and it returned unpaid, this happened in JANUARY but i discovered in March when i called in to tell them that they were not debiting my account, and since then their CALL CENTER AGENTS has been sending me from pillar to post , i have tried all avenue to make things right but it is not yielding a positive result, I ended up paying all the arrears on July 4th, 2017 because i don't want them to ********ly spoil my ITC records, now i want them to restore my lines back but to no avail, i've been calling dailly since Friday 7th July , 2017 and up till now i'm still yet to be reconnected.</p> <p>Firstly, it wasn't my fault that they did what they did and also i was thinking maybe they are not happy that i cancelled at the expiration of my contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
