SL
Simphiwe L
1 reviews | Active since Oct 2015
11 Aug 2020, 10:47
Vodacom Contract
Good day
I app**** for a contract for a Samsung A51 on the 22 July 2020. I was told that the Vetting process and the actual phone will take about a week to process.
On Saturday the 8th of August I was informed that my phone is ready, yet my contract price has now increased from R350 to R400...
I feel hard done by Vodacom and after all the positive reviews I have heard regarding your network, I feel as though I was not even taken seriously to start with, how does a phone take 3 weeks to arrive and then the price increase.
Please assist, or you will lose another potential customer.
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Vodacom's replyOfficial
11 Aug 2020, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Aug 2020, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SL
Simphiwe L's updateReviewer Update
12 Aug 2020, 11:48You still haven't even called and i'm really getting impatient, please revert back asap.
SL
Simphiwe L's update12 Aug 2020, 11:48
Reviewer Update
You still haven't even called and i'm really getting impatient, please revert back asap.