1 reviews | Active since Mar 2017
Vodacom Contract
<p>Good day</p> <p>I took out a contract on Monday with Vodacom in Canal Walk 27/02/2017. My phone was ****** and I notified vodacom and then took out a new contract. I am an existing client with 4 contracts already with Vodacom for my family. On Tuesday 28/02/2017, I went back to Vodacom to enquire if I can cancel the contract that I took out on Monday as I have since received a second hand phone and just needed a sim. I was told to wait for the manager. The Contract Phone which i took out on Monday was still in its box with all the goodies and original box. I then approached the store Manager and she informed me that I cannot cancel the contract as the paperwork has been sent off. I explained that I only took out another contract so that I did not have to buy a phone and she said there is no cooling off period and that the 7 day return policy is for faulty units. Very dissappointed Vodacom customer.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I understand your concerns, however there is no cooling off period when opening a contract in store. As the store mentioned, the 7 day out of box failure is only for faulty handsets.
I forwarded your comments to the store management for further review and comment.
Kind regards
Vodacom Consumer Website Team
Dear Client
I understand your concerns, however there is no cooling off period when opening a contract in store. As the store mentioned, the 7 day out of box failure is only for faulty handsets.
I forwarded your comments to the store management for further review and comment.
Kind regards
Vodacom Consumer Website Team
