Vodacom Contract

on the 23rd of the November I requested cancellations quotes and was contacted. I was contacted by vodacom and told that 2 of my contracts are scheduled for cancellation for end of November 2015. I found it strange and was told telephonically the they will be cancelled and converted to prepaid and have and email confirmation. On the 1st of december both numbers were cancelled and put on prepaid, today I log in onto the vodacom website and it states I am in an arears of R8000.00. I will not pay this amount because on 3 occasions I was told this will be cancelled. I will sue vodacom for misconduct and false representation of accounts. I want this sorted out urgently. I have already taken out contracts with other service providers because of this poor service.<br> <br> Response from Bulelani Skulu<br> <br> Dear Rafique<br> <br> Thank you for your email.<br> <br> As per our telephonic conversation on ***.<br> <br> I have confirmed that the cancellation has already been loaded for the 30 November 2015 on *** and ***.<br> <br> Both these lines will be converted to prepaid. Please recharge within 48 hours after the conversion in order to keep the numbers active on prepaid.<br>