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Mfundo M

1 reviews | Active since Jun 2018

01 Jun 2018, 18:47

Vodacom Contract ***

I'm totally disgusted with the Service especially from the Callcentre. I was telephonically offered a SIM Contract of R 200.00 a month and this was to be debited monthly. There was an instance where I didn't have funds in my Account and had to pay manually and again I insisted that the Debit Order be reinstated but this was never down which meant now I had the inconvenience of paying manually.

On February the 13th I lost my phone and never used it. On the 10th of May I received an email from Vodacom that I have 21 Days to pay my Account but then I also learnt that my number has been deleted.

I have paid the Account in Full but Vodacom won't reinstate my Number and the Airtime that was not used.

All I need is my old number back and the unused airtime because I feel I've been ****** and contract was unfairly terminated

0
Replies (2)
Vodacom
Vodacom's reply02 Jun 2018, 07:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2018, 14:32
Official

Hi Mfundo

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ