1 reviews | Active since Jun 2018
Vodacom Contract ***
I'm totally disgusted with the Service especially from the Callcentre. I was telephonically offered a SIM Contract of R 200.00 a month and this was to be debited monthly. There was an instance where I didn't have funds in my Account and had to pay manually and again I insisted that the Debit Order be reinstated but this was never down which meant now I had the inconvenience of paying manually.
On February the 13th I lost my phone and never used it. On the 10th of May I received an email from Vodacom that I have 21 Days to pay my Account but then I also learnt that my number has been deleted.
I have paid the Account in Full but Vodacom won't reinstate my Number and the Airtime that was not used.
All I need is my old number back and the unused airtime because I feel I've been ****** and contract was unfairly terminated
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Mfundo
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Hi Mfundo
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
