PG
Pieter G
1 reviews | Active since Aug 2018
31 Aug 2018, 19:21
Vodacom continuously *****ing data
I have been with Vodacom for 21 years, and I have always been for them, but at the rate they ***** data is now becoming ridiculous. I enquired about this situation a few months ago (called Vodacom Business from a Vodashop), but received NO feedback.
No, today, I received 2 sms's - 1. You have less than 22mb left..., and 2. cost of out of bundle data already R87.
Very strange since I switched off my mobile data on Monday, 27 August, when I still had 52mb data left! How is this now even possible?!
I have monitored it for a few months (got 5 lines) - it seems whenever you hit 100mb left, the data just mysteriously disappears!
By the way - a lot of family, friends and other people I know complains about the same thing.
Where should I go? CEO of Vodacom? Carte Blanche?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Aug 2018, 19:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2018, 19:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Aug 2018, 20:00Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply31 Aug 2018, 20:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(SA)
Best regards,
PG
Pieter G's updateReviewer Update
31 Aug 2018, 20:32Kudo’s to Vodacom. A representative called me 5 min after my post! He was the 1st person that sounded knowledgeable. Thank you for that and thank you for the valuable suggestions!
PG
Pieter G's update31 Aug 2018, 20:32
Reviewer Update
Kudo’s to Vodacom. A representative called me 5 min after my post! He was the 1st person that sounded knowledgeable. Thank you for that and thank you for the valuable suggestions!