ML
Mark L
1 reviews | Active since Sept 2019
05 Jun 2023, 11:16
Vodacom Continuos WASP Theft
I have been Billed for WASP services without my authorization. I previously deactivated wasp services but now i see it was reactivated without my authorization once again. This should be ******* but Vodacom doesn't stop it seeing they make a big cut of the money being ******. Please refund the money that has been been billed to my account. I have tried contact Vodacom help Line but no assistance.
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Replies (3)
Vodacom's replyOfficial
05 Jun 2023, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2023, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Mark L's updateReviewer Update
05 Jun 2023, 15:11Yes Vodacom did address the issue somewhat. But Vodacom continues to put the blame on the consumer and say that it was the consumer that subscribed. I did no such thing. And they continued to say they are doing me a favour to return money that Vodacom stole from me. And only offered to return 1 months money that was taken
ML
Mark L's update05 Jun 2023, 15:11
Reviewer Update
Yes Vodacom did address the issue somewhat. But Vodacom continues to put the blame on the consumer and say that it was the consumer that subscribed. I did no such thing. And they continued to say they are doing me a favour to return money that Vodacom stole from me. And only offered to return 1 months money that was taken
ML
Mark L's updateReviewer Update
05 Jun 2023, 15:19There is another number is question. *** that also has WASP services that i did to subscribe to. Vodacom was adamant to say only the customer can subscribe to wasp services. Then tell me how i could have subscribed to these services if the number in question is in a Vodacom certified router. I have never taken the sim card out and only recently found the sim cards number by looking at the account details. This was allowed and done without my permission. Only Vodacom could process the subscription. Vodacom has no proof i subscribed to them but will just say i did regardless. I now have to watch my back on all my number before vodacom *****s my money again.
ML
Mark L's update05 Jun 2023, 15:19
Reviewer Update
There is another number is question. *** that also has WASP services that i did to subscribe to. Vodacom was adamant to say only the customer can subscribe to wasp services. Then tell me how i could have subscribed to these services if the number in question is in a Vodacom certified router. I have never taken the sim card out and only recently found the sim cards number by looking at the account details. This was allowed and done without my permission. Only Vodacom could process the subscription. Vodacom has no proof i subscribed to them but will just say i did regardless. I now have to watch my back on all my number before vodacom *****s my money again.