NNSG
Naomi Ntombenhle Saberah Gumede

1 reviews | Active since Jan 2015

17 Mar 2025, 08:55

Vodacom continuing with *****

I have been applying for a homeloan and to my surprise, when my credit records were being checked I see that there is a record on my records for R 28,163.00

Now, I have been financially active for some time and I know that when there is a "default" then typically it would show history of payment supposing I was a customer.

Now there are two red flags:

1. I have NOT been a customer of Vodacom so this was a surprise for me 2. This was just a once off which reflected in August and dissappeared again, so evidently this is a case of ***** as there is no prior history and no other action reflected

This is negatively affecting my credit record and I am unable to apply for any financial products. I'd also like Vodacom to immediately remove my name and from the credit bureau and any negative records as this is grossly unfair, *****ulent and ********

0
Replies (2)
Vodacom
Vodacom's reply17 Mar 2025, 09:50
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Mar 2025, 14:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team

Best regards,