SH
Sean H
1 reviews | Active since May 2015
03 Jan 2020, 15:43
Vodacom Continuing *****
On 15 Nov 2019 I raised a complaint with ICASA that Vodacom were de*****ing customers by not providing the advertised bonus airtime when recharging a pay as you go account. This case is STILL open (I did receive a call from the Vodacom CEO office saying they would investigate, but no further communication). Now, again today I recharged with R150 and subsequently made a call to a Vodacom number. AGAIN the charge came off my normal account, NOT from the R150 bonus account
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Replies (4)
Vodacom's replyOfficial
04 Jan 2020, 11:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2020, 11:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2020, 14:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the below feedback was provided via email.
"Your query has been referred to office of the CEO.
Please note the following business rules available on the Vodacom website Bonus airtime can only be used for:
i) Vodacom to Vodacom calls, billed at R2.00 per minute
ii) National /local SMS, billed at R0.50 each
iii) Data usage, billed at R2.00 / MB
Our terms are readily available on the following link https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-rewards-terms-and-conditions
We infer that by using the service you are aware of the terms and conditions of this service, as on the SMS you receive we do specify T&Cs apply.
Regarding the calls to the call center and will review and escalate to the management in the area to ensure they are following the correct information.
We trust all is in order".
Thato Chuene
Regards Consumer Website Team
"Your query has been referred to office of the CEO.
Please note the following business rules available on the Vodacom website Bonus airtime can only be used for:
i) Vodacom to Vodacom calls, billed at R2.00 per minute
ii) National /local SMS, billed at R0.50 each
iii) Data usage, billed at R2.00 / MB
Our terms are readily available on the following link https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-rewards-terms-and-conditions
We infer that by using the service you are aware of the terms and conditions of this service, as on the SMS you receive we do specify T&Cs apply.
Regarding the calls to the call center and will review and escalate to the management in the area to ensure they are following the correct information.
We trust all is in order".
Thato Chuene
Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2020, 14:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the below feedback was provided via email.
"Your query has been referred to office of the CEO.
Please note the following business rules available on the Vodacom website Bonus airtime can only be used for:
i) Vodacom to Vodacom calls, billed at R2.00 per minute
ii) National /local SMS, billed at R0.50 each
iii) Data usage, billed at R2.00 / MB
Our terms are readily available on the following link https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-rewards-terms-and-conditions
We infer that by using the service you are aware of the terms and conditions of this service, as on the SMS you receive we do specify T&Cs apply.
Regarding the calls to the call center and will review and escalate to the management in the area to ensure they are following the correct information.
We trust all is in order".
Thato Chuene
Regards Consumer Website Team
"Your query has been referred to office of the CEO.
Please note the following business rules available on the Vodacom website Bonus airtime can only be used for:
i) Vodacom to Vodacom calls, billed at R2.00 per minute
ii) National /local SMS, billed at R0.50 each
iii) Data usage, billed at R2.00 / MB
Our terms are readily available on the following link https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-rewards-terms-and-conditions
We infer that by using the service you are aware of the terms and conditions of this service, as on the SMS you receive we do specify T&Cs apply.
Regarding the calls to the call center and will review and escalate to the management in the area to ensure they are following the correct information.
We trust all is in order".
Thato Chuene
Regards Consumer Website Team
Best regards,
SH
Sean H's updateReviewer Update
17 Jan 2020, 13:15Yes, someone from the CEO office did call me to discuss the issue and promised feedback. However, NO feedback was provided and the fault still persists. Please re-open this issue until it is resolved
SH
Sean H's update17 Jan 2020, 13:15
Reviewer Update
Yes, someone from the CEO office did call me to discuss the issue and promised feedback. However, NO feedback was provided and the fault still persists. Please re-open this issue until it is resolved
SH
Sean H's updateReviewer Update
17 Jan 2020, 13:16Vodacom closed this issue without resolving it!
SH
Sean H's update17 Jan 2020, 13:16
Reviewer Update
Vodacom closed this issue without resolving it!