VODACOM- Continues with forfeiting airtime

Item: Vodacom
Rating: 1
Author: Bashier H

<p>Since Jan 2017 Vodacom forfeits airtime. In Jan they refunded R85 after I complained. Feb 2017 they messed up though they said they will refund. March 2017- They forfeited R35. No refund as I did not complain as it takes time and energy. April 2017 - The forfeited R85 again. No one at the call centre can explain why they forfeit. Please help </p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Apr 2017, 09:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply02 Apr 2017, 09:39

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Bashier H's updateReviewer Update

05 May 2017, 16:44

Consultanr Mr Saeed refunded me. Thanks

Bashier H's update05 May 2017, 16:44

Reviewer Update

Consultanr Mr Saeed refunded me. Thanks