HP
Henna P

1 reviews | Active since Mar 2014

27 Jan 2026, 12:26

Vodacom continues to take my money 2 months after device insurance was cancelled.

Cancelled my device insurance in December 2025, but still get billed and even have a rate increase. BUT NO ONE ANSERS THE PHONE WHEN YOU PHONE VODASURE. These are a hopeless bunch. Is it not ***** when someone continues to take your money for something that you have cancelled? And the best part is I cannot speak to someone to find out what is going on BECAUSE NO ONE BOTHERS TO ANSWER A PHONE. USELESS, PATHETIC.

0
Replies (1)
Vodacom
Vodacom's reply28 Jan 2026, 07:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

Vodacom Consumer Website Team