HP
Henna P
1 reviews | Active since Mar 2014
27 Jan 2026, 12:26
Vodacom continues to take my money 2 months after device insurance was cancelled.
Cancelled my device insurance in December 2025, but still get billed and even have a rate increase. BUT NO ONE ANSERS THE PHONE WHEN YOU PHONE VODASURE. These are a hopeless bunch. Is it not ***** when someone continues to take your money for something that you have cancelled? And the best part is I cannot speak to someone to find out what is going on BECAUSE NO ONE BOTHERS TO ANSWER A PHONE. USELESS, PATHETIC.
Helpful (0)
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Replies (1)Vodacom's replyOfficial
28 Jan 2026, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jan 2026, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
