MR
Melissa R

1 reviews | Active since Feb 2012

17 Jan 2018, 14:48

Vodacom continues to ***** from me!

A Vodacom contract was opened on my contract 2 years ago. It was a data contract. I never used the contract. I never received a sim for the contract and I was informed I could not cancel or transfer / change the contract. Vodacom could also never provide me with a signed contract (or any contract of any nature stating that I had authorised this acoount). Nevertheless, for 2 years I have paid R109 per month to Vodacom for something I don't use and they cannot cancel or change??!! At the end of the contract in September last year, I told them I wanted to cancel the account. They did not. They just kept on with it - despite it finally expiring. I paid it again in Septemeber and October and November. In December I asked my bank to refuse the debit - so in January the double debited me and charged me a further R100 fee!!!! When I queried it, at customer care, not only did they not care, but made me out to be a total idiot because I have not followed this up, like I expect them to.

I have now paid approximately R3500 to Vodacom for a service I have NEVER EVER used and NEVER requested!

I will never ever use Vodacom again!!! You are ***** and *******!

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2018, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Feb 2018, 08:25
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc