1 reviews | Active since Feb 2012
Vodacom continues to ***** from me!
A Vodacom contract was opened on my contract 2 years ago. It was a data contract. I never used the contract. I never received a sim for the contract and I was informed I could not cancel or transfer / change the contract. Vodacom could also never provide me with a signed contract (or any contract of any nature stating that I had authorised this acoount). Nevertheless, for 2 years I have paid R109 per month to Vodacom for something I don't use and they cannot cancel or change??!! At the end of the contract in September last year, I told them I wanted to cancel the account. They did not. They just kept on with it - despite it finally expiring. I paid it again in Septemeber and October and November. In December I asked my bank to refuse the debit - so in January the double debited me and charged me a further R100 fee!!!! When I queried it, at customer care, not only did they not care, but made me out to be a total idiot because I have not followed this up, like I expect them to.
I have now paid approximately R3500 to Vodacom for a service I have NEVER EVER used and NEVER requested!
I will never ever use Vodacom again!!! You are ***** and *******!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
