VODACOM CONTINUES TO ***** AND DECEIVE US!! NO HELP OFFERED AT ALL!!

In SA laws changed regarding data - if you have a contract your data cannot "expire" - once you pay for it the ISP needs to give you that data. My phone was recently ****** so I took a new pre-paid contract of R580 (give or take). After a few months I noticed that my airtime balance does not increase (the sim card is still sealed, never opened) - I use my main and first contract, not the new one. However, after I called Vodacom I was, for the first time ever, notified that I, IIIIIII, signed and agreed to FORFEIT MY MONEY, MY DATA!!!!!!! In other words, they changed their T'c&C's to include that we now forfeit our data/airtime, since they cannot take it back or have it expire. I called to inquire about this and resolve this. I was told that my issue was escalated. The next morning I receive a sms telling me to visit the T'c&C's to see that I forfeit my money to them after 2 months and that my query is now resolved. ***!?!?!? I called again to escalate, long story short, they cannot do anything, help at all with ANYTHING, I WANT, NEED, to CANCEL my contract now and they said they would email me the cancellation form, OBVIOUSLY this never came.