Vodacom continues to ruin my credit score with no feedback from them

I tried to cancel my Month-to-Month contract with Vodacom in May / June of 2023. I went into the store, and was told I could only do this online. I then tried to do it online, but none of the options provided ever got me to a human to cancel my contract. I then sent an Email to *** on the 20th of June 2023: 11:12 stating that I had tried to contact them, and in this mail informed them that I'm cancelling my contract, and provided them with the relevant information to get hold of me. After this I cancelled the Debit order with my Bank. Since July 2023, I have not been in South Africa for work purposes, but in December I looked at my credit score, and saw that it had dropped, and when I looked deeper, saw that it was due to missed payments to Vodacom. I again emailed *** for them to rectify this, but this time, I received an automated Email, stating this service is no longer available, and that everything must be done digitally (as at 14:35 12 Feb 2024, this Email is still on the Vodacom Website as an official communication channel) Again, I try all of the digital platforms provided, but again I cannot get through to a human that can assist me in this regard. Thus, hopefully some competent person at Vodacom can respond to this in the hopes that we can rectify this before I go to ICASA. **Cellphone number provided in additional information is only available on WhatsApp (As I'm still out the country)

I complained to Hellopeter on the 24th of Jan 2024 with the above, and received a reply, to which I rep****, and provided all the information I was asked, but have had any other communication there after, despite sending multiple follow-up mails to ***